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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pat O'Neill

August 5, 2026

5  out of  5
rating by Pat O'Neill
"Jim is a generous supporter of charities within the Tri Cities. His business reputation within the community is superior to many in his field."
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PJ Riggs

July 30, 2026

5  out of  5
rating by PJ Riggs
"Jim has been our agent for over 25 years. We always appreciate the time he takes to clearly explain the best coverage for us. He has a knowledgeable staff as well."
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michelle turner

July 30, 2026

5  out of  5
rating by michelle turner
"For my conversation with Jim, he helped me out with the situation on my Restoration and repair of my house"
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Elaine Steele

July 29, 2026

5  out of  5
rating by Elaine Steele
"Always quickly responsive to our various needs. Super helpful agent and staff!"
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CAROL HANES

July 28, 2026

5  out of  5
rating by CAROL HANES
"I have been with Jim Ostrander at State Farm for 38 years for car insurance and later for home and Rv insurance. I am currently considering life insurance. I have had a number of claims and never once been disappointed with the coverage. An outstander agent and company to work with!! Thank you and your time for being here for me every time!!"
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Lindsay Joy

July 22, 2026

5  out of  5
rating by Lindsay Joy
"I had the pleasure of working with them to get some car insurance updated. They were kind, professional, and had a quick response time. I worked with Faustina specifically - seems like there culture is good overall, so I am sure whoever you get is going to be awesome."
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Suzette Richardson

July 21, 2026

5  out of  5
rating by Suzette Richardson
"Jim and his staff go above and beyond to take excellent care of their customers. Highly recommend this office."
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Lloyd Zinsli

July 15, 2026

5  out of  5
rating by Lloyd Zinsli
"Jim’s knowledge and expertise answered all my insurance questions in a timely manner."
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Stephen Frost

July 10, 2026

5  out of  5
rating by Stephen Frost
"Professional and accommodating agent and staff. We have multiple autos and our home insured through Mr. Ostrander and he has been very upfront and helpful with our annual reviews and assessments. I recommend this agency to anyone who wants an honest, unfiltered agency."
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Donna Young

June 30, 2026

5  out of  5
rating by Donna Young
"Jim and his office have helped myself and my family members for many years in different cities! They are all so helpful, knowledgeable, and dependable about replying so quickly. I highly recommend Jim and his office!"
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Chuck Wierman

June 17, 2026

5  out of  5
rating by Chuck Wierman
"We previously had State Farm Insurance and switched it to Jim's office for our convenience. Jim and his staff were great in reviewing our coverages and updating them, which saved us some money. We traded in 2 old cars and bought a new one. Jim quickly updated our coverage. Their office environment is comfortable and friendly."
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don merhar

June 12, 2026

5  out of  5
rating by don merhar
"I have been with Jim Ostrander's office at State Farm for 40+ years and with the company longer for both auto and home insurance. He has always treated me and my wife with honesty and respect. His staff is always friendly and helpful and his advice has been good."
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David Ashe

May 29, 2026

5  out of  5
rating by David Ashe
"Top Notch operation, makes dealing with insurance a breeze!!"
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Laura Bradley

May 15, 2026

5  out of  5
rating by Laura Bradley
"I’ve been with State Farm for 30+ years. I love State Farm and Jim’s team. Always there with a quick answer."
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Steve Doyle

April 23, 2026

5  out of  5
rating by Steve Doyle
"Been using Jim Ostrander's office for 30+ years and have never had anything but great, professional, friendly, one on one customer service! Would not go anywhere else!"
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Marcus Brown

April 17, 2026

5  out of  5
rating by Marcus Brown
"Jim has been my agent for more than 20 years, and my parents' agent for more than 40 years. He is always on top of everything and is proactive in staying ahead of the curve. He is always warm-hearted, genuinely interested in my life and family, good for a laugh, and good conversation when I meet with him."
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Scott Kearney

April 14, 2026

5  out of  5
rating by Scott Kearney
"Jim and his team are amazing!! Always there to help with anything we need. Our cars, motorcycles, house, building, and business. Thanks Ostrander Team!!"
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Julie&Rick Skaggs

April 14, 2026

5  out of  5
rating by Julie&Rick Skaggs
"Working with Jim, the transition from our previous insurer to State Farm was 100% turnkey. In addition, Jim evaluated our risks to right-size our coverage and generate considerable savings relative to our previous rates."
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Kris Rodrigues

April 8, 2026

5  out of  5
rating by Kris Rodrigues
"We recently switched to State Farm Insurance. Faustina was the agent who not only was knowledgeable and streamlined the transition, but was also polite and a pleasure to work with. We have no regrets in selecting State Farm for all our insurance needs- auto, boat, home, and our motorhome."
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Leanne Purcell

April 6, 2026

5  out of  5
rating by Leanne Purcell
"I have had a wonderful experience working with Jim and his team. Excellent communication, friendly and competent!"
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Joe Sterba

April 4, 2026

5  out of  5
rating by Joe Sterba
"We have been with Jim for decades. We are in good hands. Bless Jim and his staff."
We responded:
"Joe, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "
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Tracy Ikenberry

April 2, 2026

5  out of  5
rating by Tracy Ikenberry
"Have been with Ostrander State Farm for about a year now for home and auto. The service and staff have been fantastic. Rates have been great, and they are looking out for us all the time. Great with providing information and being transparent."
We responded:
"Thank you so much for the 5-star rating, Tracy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Denise Boleware

April 1, 2026

5  out of  5
rating by Denise Boleware
"Jim and all of his staff gave outstanding service and attended to our every need! We are very pleased with Jim Ostrander and his staff and would definitely recommend them!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jim Ostrander’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richland ."
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David Saueressig

March 30, 2026

5  out of  5
rating by David Saueressig
"I have been a State Farm customer for 45 years and have had great service support from several of their agents. It is a great insurance company and they stand behind their policies."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richland to know that you had such a wonderful experience with us here on State Farm Agent Jim Ostrander’s Team."
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Michael Shemali

March 30, 2026

5  out of  5
rating by Michael Shemali
"Jim has been our "go to" agent for over 20 years. His staff has always been very responsive and prices have always been up to par with many other agents."
We responded:
"Michael, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "