Richland, WA

Jim Ostrander & State Farm has been our insurance agent since we moved to Walla Walla in 2003. In that time, we’ve had two claims - one property and one auto. Both times, his office was quick to respond and get things in motion. In this day and age, it is easy to be on hold forever or not reach the person who can make things happen! It makes dealing with stressful situations much easier knowing we can always reach Jim or his efficient team to get sorted out.

Working with Jim, the transition from our previous insurer to State Farm was 100% turnkey. In addition, Jim evaluated our risks to right-size our coverage and generate considerable savings relative to our previous rates.

We switched to Jim Ostrander and State Farm about four years ago and have had 5 star service ever since. Jim and his staff always provide excellent service. Most importantly he goes above and beyond by being proactive to make recommendations that have saved us money and potential liability issues. One example is Jim making us aware that the multiple e-bikes we own for friends to ride with us present potential liability to us we would not have thought of. He advised us how to insure them for a small annual fee so they would be covered under our umbrella. We have been so pleased with Jim’s expertise we have referred many of our family and friends to him. They have expressed their appreciation and high satisfaction of Jim as well. We cannot recommend Jim enough- do yourself a favor and call Jim today!